Frequently Asked Questions

Step 1: Contact Us Fill out your personal information and any known details about your event in the form at the bottom of our website. Let us know your requirements. Step 2: Wait for Our Response We will get back to you via email within two business days to discuss further. Step 3: Finalize the Design Plan Through email or phone, we will work together to finalize the decoration design. We will provide you with some suggestions to help you decide. Step 4: Booking Form Once the decoration details are confirmed, we will send you a booking form via email for both parties to sign. Step 5: Deposit A 50% deposit of the total price is required to secure your booking. This can be paid via bank transfer. The date and decorations will only be reserved for you upon receipt of the deposit. Step 6: Prepare the Decorations After receiving the deposit, we will prepare all decorations three days before your event. Step 7: Event Day We will arrive early to ensure everything is set up before your event begins. Step 8: Final Payment The remaining 50% of the payment is due on the day of the event after it concludes.

Cancellation Within 7 Days of Booking: Full Refund of Deposit: If you need to cancel your order within seven days after placing it, we will fully refund your deposit. Easy Process: To initiate a cancellation, simply contact us with your booking details, and we'll handle the rest. Cancellation After 7 Days: Contact Us for Assistance: If more than seven days have passed and you encounter an unavoidable situation that requires cancellation, please reach out to us. We will do our best to assist and find a suitable solution. Convert into a Voucher: we can convert your deposit into a voucher that can be used for our services at a later date. Understanding Our Policy: Preparation Costs: We understand that plans can change, and we aim to be as flexible as possible. However, it's important to note that a lot of preparation goes into each booking well before the event date. These preparations involve costs that are incurred from the moment your booking is confirmed. Non-Refundable in Cash: Due to these upfront costs and the work involved in preparing for your event, we are unable to refund the deposit in cash once the seven-day period has passed. Commitment to Quality: Our policy ensures that we can maintain the highest standards of service and quality for all our clients. Your understanding and cooperation are greatly appreciated.

Modifying Your Booking Details: Circumstances for Changes: We understand that unexpected situations, such as weather-related issues or other emergencies, might necessitate changes to your booked event's date or location. Advance Notice Required: To accommodate these changes, please inform us via email at least seven days prior to your scheduled event. This lead time allows us to effectively manage resources and scheduling to meet your new requirements. Procedure for Modifications: Email Notification: Send us an email detailing the required changes, including your preferred new date or location. Please include your original booking details for reference. Consultation and Agreement: Upon receiving your email, our team will review the availability and feasibility of your request. We will then work with you to find a mutually agreeable solution. Changes Within 7 Days: Short Notice Fee: If your request to change the date or location is made less than seven days before the event, we will apply a change fee of $200. This fee is necessary to cover the additional logistics and planning that such last-minute changes entail. Understanding the Fee: We strive to avoid any extra charges where possible, but in cases of short notice, the fee ensures we can still deliver the high-quality service you expect, despite the tight turnaround. Our Commitment: Flexibility and Support: We are committed to providing flexibility and support to ensure your event is successful, even when faced with unforeseen changes. Client Satisfaction: Your satisfaction is important to us, and we will endeavor to accommodate your needs while maintaining the integrity and quality of our services.

Pre-Event Arrival and Setup: Timely Arrival:Depending on the circumstances, we will ensure ample time to complete the decorations before the start of your wedding. Initial Coordination: Upon reaching the venue, we will contact you to confirm our arrival. We'll take photographs to document the initial setup state and to confirm the specific locations for the decorations as per your plan. Installation Process: Efficient Setup: Our experienced staff will then proceed with the installation of the decorations. We meticulously follow your chosen theme and arrangement details to transform the venue into your dream wedding setting. Final Confirmation: Once all decorations are in place, we will take photographs of the completed setup and share them with you for final confirmation. This step is crucial to ensure everything is set up to your satisfaction. Post-Event Procedure: Discreet Departure: After receiving your approval, our installation team will discreetly leave the venue, allowing you and your guests to enjoy the beautifully decorated space. Cleanup and Retrieval: After the conclusion of your wedding, our team will return to the venue to efficiently dismantle and retrieve all decorations. We handle this process with care, ensuring no disruption to the post-event activities or the venue. Our Commitment to Excellence: Seamless Execution: Our goal is to provide a seamless and stress-free experience for you on your special day. From arrival to post-event cleanup, we handle every aspect of the decoration process with professionalism and attention to detail. Quality Assurance: We take pride in our work and ensure that every setup meets our high standards of quality and aesthetics. Your wedding day is as important to us as it is to you, and we strive to contribute positively to its beauty and success.

Use of Artificial Flowers in Packages: Exclusive Use of Artificial Flowers: Yes, all the floral decorations included in our packages are crafted with high-quality artificial flowers. This encompasses everything from the bridal bouquets to the boutonnieres. Aesthetic and Practical Reasons: We choose artificial flowers for their lasting beauty and durability, ensuring that your wedding decor looks stunning throughout the event without the risk of wilting or fading. Quality Assurance: Realistic and Elegant: Our artificial flowers are chosen for their realistic appearance and elegance. From a distance, they are virtually indistinguishable from real flowers, ensuring your wedding aesthetics are not compromised. Committed to Your Vision: We understand the importance of every detail in making your wedding day special. Whether you choose our standard artificial flowers or opt for fresh flower upgrades, we are committed to providing high-quality, beautiful arrangements that align with your vision.

Quality and Appearance of Artificial Flowers: Indistinguishable Quality: Our artificial flowers are of such high quality that they are virtually indistinguishable from real flowers at a distance of two meters. This means they provide the same visual appeal as fresh flowers without appearing cheap or artificial. Attention to Detail: Each artificial flower is meticulously crafted to replicate the look and feel of its real counterpart. From the petal texture to the color gradation, every aspect is considered to ensure a natural and elegant appearance. Comparison of Artificial and Real Flowers: Longevity and Durability: Unlike real flowers, which can wilt and degrade over the course of your event, our artificial flowers remain pristine throughout, ensuring your decor looks as fresh at the end of the event as it did at the beginning. Allergy-Free: Artificial flowers are a great choice for guests with allergies, as they don't carry the pollen that can cause allergic reactions. Cost-Effective: While offering the beauty of real flowers, artificial ones are more cost-effective in the long run, as they don't require the same level of care and can be reused. Versatility in Design: Artificial flowers provide more flexibility in design, as they are not subject to seasonal availability. This means you can have any flower type, in any color, at any time of the year. Eco-Friendly Option: With no need for water and no waste from wilting flowers, artificial flowers are an environmentally friendly option for your event. Our Commitment to Excellence: Ensuring Satisfaction: We understand the importance of having beautiful and elegant floral arrangements for your special day. Our artificial flowers are selected to ensure they meet your expectations for style and quality. Tailored to Your Needs: Whether you're looking for a specific type of flower or a unique color scheme, our range of artificial flowers can be tailored to suit your specific wedding theme and decor.

Exploring Options with Flexibility: Welcoming All Couples: We warmly welcome all couples who are planning their wedding to explore our website. Whether you're in the early stages of planning or just seeking ideas, our website is designed to provide you with a wealth of information to help guide your decisions. No Pressure to Decide: It's completely okay if you haven't made any decisions yet. We understand that planning a wedding is a significant undertaking, and we're here to assist you every step of the way. Getting Detailed Information: Email Us Your Queries: If you have specific questions or would like more detailed information about our services, feel free to email us outlining your current situation, preferences, and the services you're interested in. Personalized Assistance: Once we receive your email, our team will promptly respond either by phone or email, based on your preference. We're here to provide you with tailored guidance, answer all your questions, and help you understand the various options available. Supportive and Informative Approach: Comprehensive Guidance: Our aim is to offer comprehensive support, from explaining our packages and services to helping you visualize your special day with us. Information at Your Pace: We believe in providing information and assistance at your pace, without any obligation. Our team is dedicated to ensuring that you receive all the necessary details to make informed decisions. Additional Resources: Explore Our Website: Our website is a great resource for getting an overview of our services, viewing past event galleries, and reading testimonials from other couples. Schedule a Consultation: If you would like a more in-depth discussion, you can also schedule a consultation with us. This can be a great opportunity to get personalized recommendations and answers to any specific concerns you may have.

Understanding Free Ceremony Venues: Not Owned by Our Company: It's important to note that the free wedding ceremony venues available are not owned or operated by our company. These venues are provided as a public benefit by the Sydney government. No Reservations Possible: One key aspect of these free venues is that they cannot be reserved or booked in advance. They operate on a first-come, first-served basis. Our Role and Assistance: Efforts to Secure Preferred Venue: While we cannot guarantee a specific venue due to the lack of reservation options, our team will make every effort to help you secure the venue of your choice. We understand the importance of the perfect setting for your special day and will do our best to assist. Importance of Having a Plan B: Given the uncertainty around venue availability, we strongly advise having a Plan B. This involves selecting an alternative venue in case your first choice is unavailable on your wedding day. Venue Proximity and Flexibility: Close Proximity of Venues: Many of these free venues are located near the iconic Sydney Harbour Bridge, providing a range of picturesque options within close proximity to each other. Advantage of Nearby Locations: This proximity allows for greater flexibility on the day of the event. If your primary venue choice is occupied, we can quickly and efficiently move to your alternative (Plan B) venue. Our team is prepared to make such transitions smoothly to ensure your ceremony proceeds without a hitch. Our Commitment to Your Wedding Day: Seamless Coordination: We are committed to coordinating your ceremony venue as smoothly as possible. Our team will be on-site early to assess the situation and make necessary arrangements. Support and Guidance: We're here to support you in the venue selection process and will provide guidance on how to best prepare for any contingencies related to the venue.

Importance of a Contingency Plan: Addressing Unforeseen Circumstances: We understand that concerns about the weather or other unexpected issues on your wedding day can be stressful. That's why we highly recommend having a Plan B in place. Preparation is Key: Developing a contingency plan well in advance of your wedding day – ideally more than seven days prior – is crucial for ensuring a smooth and successful event, regardless of any unforeseen challenges that may arise. Developing Your Plan B: Consider Alternate Scenarios: When formulating your Plan B, consider alternate locations, variations in decor, and changes in the event timeline that might be necessary due to weather conditions or other unforeseen circumstances. Communication and Coordination: Keep open lines of communication with us about your Plan B. The more we know about your alternate arrangements, the better we can assist in making any necessary transitions as seamless as possible. Our Role in Supporting Your Plan B: Adaptable Approach: Our team is experienced in adapting to changing circumstances and will work closely with you to ensure that your Plan B is executed flawlessly, should the need arise. Resource and Logistics Management: We will manage resources and logistics to accommodate changes in venue, decor, or scheduling, maintaining the quality and aesthetic of your event. Peace of Mind: Having a well-thought-out Plan B gives you peace of mind, knowing that your special day will be beautiful and memorable, regardless of what surprises it might bring. Recommendations for Plan B: Venue Alternatives: If your wedding is planned for an outdoor venue, consider an indoor or sheltered alternative that can accommodate your guests comfortably. Flexible Decor and Setup: Ensure that your decor choices can be adapted or modified for different settings or weather conditions. Timely Decision-Making: Decide on a cut-off time for switching to Plan B. This decision should ideally be made at least 24 hours before the wedding to allow adequate time for adjustments.